For Wholesale Customers

Exchange Policy for Wholesale Customers:

1. Upon arrival of your shipment, please check the contents of your package immediately and report any discrepancies or damages within 7 business days of receipt of merchandise.
2. Products will be exchanged for like-items only with 90 days of receipt.
3. For hygienic reasons, we are unable to accept exchanges with any indications that it has been used, installed or applied. This includes, but is not limited to, items that have been assembled, unsealed videos, DVDs and CDs and any personalized items.
4. New and unused means saleable condition, not used, worn or dirty.
5. We cannot refund original shipping fees or the cost of return shipping.
6. Exchanges will have additional shipping charges.
7. Please allow 7-10 business days for your request to be processed.
8. All exchanges are subject to final approval from Mom Innovations customer service department.

EXCHANGE INSTRUCTIONS:

All exchanges must have a Exchange Merchandise Authorization number.

To obtain your RMA-EX number:

1. Please email us or call us 713-817-1998 M-F 9-4 CST with the following information:
• Order number
• Reason for exchange
• Sales Rep's name
• What you are exchanging for.
2. We will email you an RMA-EX number within 2 business days. Exchanges must have this form filled out and included in the box for the product to be exchanged.

3. Print and fill out the RMA-EX email and mail it with the parcel to:

Mom Innovations
6905 Broadway Suite 203
Pearland TX 77581

Damaged & Lost Shipments

Upon arrival of your shipment, please check the contents of your package immediately and report any discrepancies or damages within 7 business days of receipt of merchandise.

We must report all damages immediately to the carrier for inspection; therefore, we ask that you keep all merchandise and packaging in as delivered condition.

Claims issued on damaged or lost orders can take the carrier 7-10 days to process.

Once a claim has been initiated and processed, a replacement will be sent.

We are unable to accept cancellations on merchandise after it arrives damaged, or if it is lost; we will make every effort to correct this situation.

Lost packages are usually located by the carrier and delivered.

To avoid duplicate shipments, replacements will be sent after the claims process is complete.

Although we are unable expedite replacements, please be assured that we will work diligently with the carrier to resolve these matters expeditiously.

Defective Products or Missing Components

We are committed to providing the best quality merchandise and vend only top quality product. Most, but not all, products are covered by our warranty.

We will work diligently with the manufacturer to take care of your service needs by providing part replacements.

Mom Innovations reserves the right to replace the defective parts of merchandise. Requests for replacement parts will be processed as quickly as possible.

Please note that we are unable to express ship replacement pieces.

If a replacement part can not be obtained, a new item will be shipped. Regretfully, we are unable to accept cancellations after merchandise arrives.

After 30 days of receipt, Mom Innovations will refer all issues regarding defective merchandise to the manufacturer for warranty processing, if applicable.